Frequently Asked Questions

Open Courts, choose a venue, tap Book, select a date and consecutive available slots, then continue to payment.

Pending means checkout has started and your slot is temporarily locked while payment is being completed.

Go to Reservations and use Pay Now, or open the direct /pay/{paymentId} link from your booking flow.

The platform can switch to a temporary manual payment-proof flow so bookings can still proceed. Once gateway service is restored, checkout returns to the default automated flow.

In the default flow, pending means checkout started, confirmed means completed, and failed/expired means payment did not complete in time. During fallback windows, additional review-related states may appear until verification completes.

Some flows show platform fee in the breakdown. The payment page displays base amount, fee handling, and final total due.

Yes. Go to Reservations, find the booking, and click Receipt. The receipt page shows court name, location, date and time range, total, and payment reference number. Use the Print button to send it to a printer or save as PDF.

Yes. If an event requires payment, join flow redirects to payment and your participant status updates after successful checkout.

Hosts can set event visibility to private with a join password. Players must provide the password to join.

Yes, but it may require additional approval. Linking a confirmed booking is the recommended flow.

Depending on division mode, registration can be team-based or individual. Paid registrations create payment steps before approval.

Competition detail pages provide standings, bracket view, and matchboard once fixtures and results exist.

Open Teams and use the Team Invites section to accept or decline pending invites.

Team managers (captain or co-captain) can invite users from the team detail page.

Public clubs are discoverable for open joining, while private clubs require approved requests or direct invites.

Yes. Club owners can review pending posts and approve or reject them in the club feed.

Yes. Club pages support event creation with RSVPs and poll creation with voting and close dates.

Yes. Community composer supports image upload and optional sport tagging for posts.

Yes. Post modal supports full-thread comments, replies, and mention tagging of accepted friends.

Use Friends search to send requests. Pending requests can be accepted or rejected from the same page.

You can update bio, sport preferences, skill-level mapping, and account-facing profile settings.

Public profiles show stats, finished events and competitions, ratings, commend count, photo gallery, clubs with role badges, saved courts, and follow/unfollow and friend controls. Sections only appear when the user has data and their visibility settings allow it.

Following is one-way — you can follow any player to stay updated without a mutual request. Friendship requires both sides to accept. Follower and following counts are shown on every public profile.

Players can upload photos to their profile gallery. Visitors can tap any thumbnail to open a full-screen lightbox with caption display and arrow-key or tap navigation between photos.

Open a player's profile and tap Report. Choose one of six predefined reasons (harassment, fake profile, inappropriate content, spam, cheating, or other), optionally add details up to 500 characters, and optionally block the user at the same time.

Open any court listing and tap the heart icon to save it. All saved courts appear on the Favourite Courts page, accessible from your account menu. You can remove a court by tapping the heart again from that page.

Game History (/games/history) shows a paginated list of every past event you participated in. Use the sport, status, and date range filters to narrow results.

Yes. Open Reservations and click Receipt next to any booking to view a full receipt page with court details, date and time, total, and payment reference. A Print button is available on the receipt page.

A notification bell in the top navigation bar shows your unread count and refreshes every 30 seconds. Click it to see your latest ten notifications with mark-read controls. The full Notifications page (/notifications) shows your complete history with pagination and mark-all-read.

Notifications cover booking and payment updates (confirmed, rejected, refunded), Open Play events (check-in reminders, called to play, session starting), event updates (joined, cancelled, invite), and friend requests.

Open Play is an organizer-led drop-in system. Players register for a session, check in on the day, and join a live queue. The system automatically rotates players onto courts based on games played and wait time — no manual draw needed.

Open the Open Play tab and browse sessions by sport, skill level, date, and venue. Tap Register on a session that fits your schedule. Paid sessions redirect to checkout first — your spot is confirmed once payment completes.

Once the organizer goes live, you enter the queue automatically. Your position is shown on the live queue page and the mobile queue screen. When it is your turn, you receive a notification to head to the assigned court.

If you do not confirm within the call timeout, the session's no-show policy applies: you are either moved to the back of the queue or removed, depending on what the organizer configured when creating the session.

Yes. When max participants is reached, you can join the waitlist. If a spot opens due to cancellation or no-show, the next waitlisted player is automatically notified and given a timed window to claim the spot.

Organizers use the organizer console to check in players manually, assign games to courts, call the next group, end games, and handle overrides like comping a player or swapping someone mid-game. A TV display mode is available for on-site screens showing the court grid and queue.

Open your profile menu and go to Ratings & DUPR. Enter your DUPR ID and current rating, then save. Your rating will appear on your profile and be visible to other players and organizers.

After saving your DUPR details, follow the link on your ratings page to join the OpenCourt PH club on DUPR.com. Club membership is required before an admin can verify your account.

Once you have saved your DUPR details and joined the OpenCourt PH club on DUPR.com, an admin will review and verify your account in under 12 hours.

Verified players can host and join DUPR-rated Open Play sessions. A verified badge appears on your profile and unlocks entry to any session or event with a DUPR rating gate.

After each game, players and the session host confirm scores inside the OpenCourt app. Once all parties confirm, OpenCourt PH automatically sends the results to DUPR — no manual submission required on your end.

Sessions without a rating gate are open to everyone regardless of verification status. DUPR-gated sessions require a verified account. Link your account and join the OpenCourt PH DUPR club to begin the verification process.

Owner verification is required before first listing in the owner flow.

Yes. Owner bookings includes block-time controls with reason and recurrence options.

Owner Payouts provides payout account fields, payout schedule visibility, history, and statement export.

Use Organizer Console: create competition, add divisions and stages, open registration, approve entries, generate fixtures, and save results.

Yes. Division setup includes registration mode and fee controls for each division.